Horizon West has no city hall; Orange County runs it. District 1 Commissioner Nicole Wilson: 407-836-7312. Sheriff non-emergency: 407-836-4357. County 311.
Last checked Oct. 8, 2026. Every number on this page comes from the Orange County department’s or agency’s own page, linked below. If a number has changed, tell us. This page is checked monthly.
Horizon West has no city hall. It is unincorporated, so its government is Orange County: the mayor and the Board of County Commissioners, and county departments. County government is based at the Orange County Administration Center, 201 S. Rosalind Ave., Orlando. For most questions, call Orange County 311 (407-836-3111 from any phone). For emergencies, always call 911.
Who to call first
- County questions and service requests: 311, or 407-836-3111; the OCFL 311 app or 311 online
- Sheriff, non-emergency: 407-836-4357
- Your commissioner: District 1, Nicole H. Wilson, 407-836-7312
- Water or sewer emergency: 407-836-2777, 24 hours
The mayor and your commissioner
Seven elected members make up the Board of County Commissioners: the mayor, elected countywide, and six district commissioners, the county’s board page says. They serve overlapping four-year terms.
| Office | Name | Phone | |
|---|---|---|---|
| Orange County mayor | Jerry L. Demings | 407-836-7370 | mayor@ocfl.net |
| District 1 commissioner | Nicole H. Wilson | 407-836-7312 | District1@ocfl.net |
Both offices are on the fifth floor of the Administration Center, 201 S. Rosalind Ave. The District 1 commissioner’s page lists Horizon West among the areas it covers. Check your own address with the county’s find-your-commissioner tool on the board page.
The mayor and the commissioners for districts 2, 4 and 6 are elected in 2026; District 1 is next on the ballot in 2028, the county says. Board meetings are broadcast live on Orange TV, and agendas are on the county’s eAgenda.
Public safety
| Need | Who | Phone |
|---|---|---|
| Emergency | Sheriff, fire, medical | 911 |
| Non-emergency police | Orange County Sheriff’s Office | 407-836-4357 |
| Fire and rescue | Orange County Fire Rescue | 911 |
The Orange County Sheriff’s Office is the law enforcement agency for unincorporated Horizon West; there is no city police department.
County services
| Need | Department | Phone |
|---|---|---|
| Trash, recycling, bulk pickup | Solid Waste hotline | 407-836-6601 |
| Water and sewer billing, new service | Orange County Utilities customer service | 407-836-5515 |
| Water main break, sewer backup | Utilities emergency dispatch, 24 hours | 407-836-2777 |
| Boil water notices | Boil Water Hotline | 407-254-9670 |
| Building permits | Permitting Services | 407-836-5550 |
| Zoning, fences, code questions | Zoning Division | 407-836-3111 |
| Planning and rezoning | Planning Division | 407-836-5600 |
| Animal control, lost pets | Orange County Animal Services, 2769 Conroy Road | 407-836-3111 |
| Parks | Parks and Recreation | 407-836-6200 |
| Potholes, signals, code complaints | Orange County 311 | 311 or 407-836-3111 |
Sources: the county’s Animal Services, utility emergencies, water service, curbside collection and permits pages.
Other offices Horizon West residents use
| Office | Phone |
|---|---|
| Tax Collector (property tax bills, car tags and titles) | 407-434-0312 |
| Property Appraiser (values, homestead) | 407-836-5044 |
| Supervisor of Elections | 407-836-2070 |
| Orange County Public Schools | 407-317-3200 |
What this means for you
- Start with 311 for anything the county handles; it routes requests and tracks them.
- Write to District 1 about Horizon West roads, parks and growth.
- Save 407-836-4357 in your phone for non-emergency sheriff calls.
Frequently asked questions
Does Horizon West have a mayor or city hall?
No. Horizon West is unincorporated, so Orange County government provides its services. The county’s offices are at the Orange County Administration Center, 201 S. Rosalind Ave., Orlando. For most questions, call Orange County 311, or 407-836-3111.
Who is the county commissioner for Horizon West?
Horizon West is in Orange County Commission District 1, represented by Commissioner Nicole H. Wilson, 407-836-7312, District1@ocfl.net. Confirm your district with the county’s find-your-commissioner tool.
What is the non-emergency number for police in Horizon West?
Horizon West is patrolled by the Orange County Sheriff’s Office. Its non-emergency number is 407-836-4357 (407-836-HELP). Call 911 for emergencies.
Who do I call about animal control in Horizon West?
Orange County Animal Services, through 311 or 407-836-3111. The shelter is at 2769 Conroy Road, Orlando.
Who do I call about a water main break or sewer backup in Horizon West?
Orange County Utilities emergency dispatch, 407-836-2777, open 24 hours a day. Billing and service questions go to Utilities Customer Service, 407-836-5515.
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